Client Success Manager (HK)

Client Success Manager (HK)

Department: Customer Success
Location: Hong Kong

The Role

The Time for CHANGE is Now!

Linnovate Partners is a premium asset servicing firm, blending technology with industry expertise to deliver transformational experience to clients. We are dedicated to helping investors and investees to unlock investment value, and to streamlining various processes through automation, from administration to reporting to monitoring.

We are growing rapidly around the globe and looking for people who are passionate to make an impact, disrupt the world with technology and seamless services to join our Hong Kong office.


Responsible for the maintenance and growth of private equity fund clients for the firm
Approach clients proactively to establish underlying needs, understand clients and their requirements, and to sell services provided by the firm
Implement a strategic sales plan that expands the company’s customer base and ensure its strong presence
Establish sales objectives by forecasting and developing annual sales quotas for regions and territories
Achieve growth, hit sales targets and actively manage sales program
Identify emerging markets and market shifts while being fully aware of related products and competition status
Build and promote strong, long-lasting customer relationships by visiting clients periodically and understanding their needs
Participate in project implementation discussions with the product team to further define detailed services model for specific clients and the project timeline
Work closely with sales, marketing and AFS teams to support clients
Provide weekly report update for the sales activities
Maintain data relative to client accounts and activities and documenting customer interactions
Present sales, revenue and expenses reports and realistic forecasts to the management team


6 years+ relevant experience in a client facing role in sales/marketing/business development from a relevant industry, experience in the Finance, Fund-Administration or FinTech sectors are highly regarded
Bachelor’s degree or above in Business Administration or Marketing or related disciplines
Experience in fund operations or relationship management is a plus
Strategic thinker, results-oriented with an analytical mind
Strong business acumen, good leadership and project management skills
Pro-active self-starter, fast learner, open-minded with excellent interpersonal, communication, presentation and influencing skills
Able to work under pressure and enjoy working in a fast-paced environment
High integrity and accountability for proposing solutions, time management and reporting back to management in a timely manner

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